All cancellations must be received via email. Please email us for this purpose.

No cancellations are available after delivery has been made. The Hirer will not receive a refund if the items have already been delivered.

Cancellations made within 48 hours of 2pm on the date of arrival will receive a refund less an $11 processing fee. Upon rebooking $11 fee will be returned to the hirer via the new order.

Cancellations made outside of 48 hours from the delivery date will receive a full refund.

Guests who are effected by border closures will be given a full refund as long as we are contacted as soon as the mandated closure takes effect.